Auto repair shop software for the front desk, not the bay

No, and you should not. Your shop system holds the repair order, the labour times and the parts, and this does not touch any of that. It takes the phone, the texting, the reviews, the ads and the secure pages your customer reads, and it runs beside the system you already have. Nothing is exported and nothing is retyped.

The caller gets a text from your own shop number within seconds, before they have finished dialling the next shop on their list. It happens on every path a call can be missed, including the forward that rings out and the shop with no receptionist configured at all, and the reply lands in one shared inbox your whole counter can see.

No. Those are the three things this does not do for a repair shop, and they are named in the same words on this page rather than left for a trial to discover. Keep your shop system for the repair order. What comes over here is the front desk and everything a customer reads.

From your shop number, on a carrier-registered line, which is what stops a filtered message quietly not arriving. It is also what keeps the thread with the business: a customer who has been texting an advisor's personal mobile for two years leaves with the advisor, and that has cost more shops more work than any software decision.

Yes to both. The AI front desk answers from the services and prices you gave it, and every call it takes is recorded, transcribed and summarised onto the customer's thread with the follow-up drafted for one-tap send. You approve anything it sends, and quiet hours and opt-outs are enforced in code rather than asked of a model.

They can send a booking request. Your storefront takes the car, the concern and a time they want, and it arrives on the customer's thread for your advisor to slot into your own schedule. It is deliberately not writing into your shop system, because that is a two-way integration we do not have and will not claim.

Essentials $79, Growth $199, Operations $299 and Command $399 in US dollars, flat per shop, with no per-seat charge, and the phone line and call intelligence on the Operations plan at $299 a month. Because there is nothing to migrate, a repair shop is usually live the same week: a number, your hours, your services, your voice. Every plan starts with a 14-day free trial with every feature unlocked.

A shop looking to replace its shop management system today should not, because this is not that yet. A collision shop should not, because that work runs on insurer estimating platforms. A dealership service department cannot, because the manufacturer picks the system. And a shop whose phone is genuinely always answered is buying something it does not need.

Tax: your shop sets one rate and every line on an invoice is taxable or exempt against it, so GST at 5 percent or HST at 13 or 15 is a setting rather than a workaround, and the sales-tax report gives your bookkeeper the taxable base, the exempt base and the tax actually charged on an accrual or a cash basis. What it does not do is split one invoice across two provincial rates, because there is a single shop-wide rate and no per-line rate in the data; if you bill at two rates, check that first. CASL is not a switch somebody flips but a set of rails: service and appointment messages are treated separately from marketing, marketing is counted against a per-customer limit, quiet hours and opt-outs are enforced in code, and an opt-out applies across the whole shop. The SMS policy page sets out the rules the product follows, and nothing here is legal advice.