An AI front desk for auto shops that answers the call you missed

Calls route through Service VIN to a phone you actually answer, so you get first refusal on every one. If it goes unanswered — no answer, busy, failed or canceled — the caller gets a text from your shop's own number within seconds, and their reply lands in your inbox beside their quotes and jobs. Catch the call yourself and nothing sends.

In Canada, yes — Canadian carriers don't require 10DLC registration, so a Canadian shop is texting from its own number as soon as the number is live. In the United States, texting activates after A2P carrier registration. We file that for you, and it typically takes about one to three weeks. Calling, call recording, transcripts and the rest of the front desk work in the meantime — only outbound US texting waits on the carriers.

Not on this plan, and that's deliberate. The Operations plan is the text-and-quote path: you and your team still answer the phone, and the AI picks up the callers you couldn't. Service VIN does have an AI voice receptionist, but it is an opt-in beta that lives on Command — we'd rather under-promise it than headline something still in beta.

Your own catalog. The agents are grounded in the services, packages and prices your shop already sells, plus the customer's history and vehicle when we have it. They are built not to invent a price: if something isn't in your catalog, it asks you instead of guessing. That grounding is the whole reason a generic receptionist bolt-on can't do this job for a film shop.

No. That's the point of starting here — there's no migration to schedule and no data to move before it can earn its keep. You set up your number, point it at your services and prices, and it starts answering. Bringing quotes, jobs, invoices and history across is something you do when you want to, not something you do before you find out whether this works.

One business number is included in the $299 — local or toll-free, in any Canadian or US area code, and your whole team works it with no per-seat charge. Each line includes 500 text segments and 200 talk minutes a month; past that it's 3¢ a segment and 4¢ a minute, metered rather than cut off so a conversation never dies mid-thread. Extra numbers are $40 a month each.

They are the same system at different depths — quotes, bookings, jobs, invoices, inventory and the AI crew, priced from $79 a month. The Operations plan is the rung the front desk lives on: everything in Growth plus the calling suite — recordings, transcripts, summaries and one-tap follow-through — and a business number in the price. Command sits above it for shops that want the AI voice receptionist beta or up to 3 shops under one login. You can move between them any time from Settings; changes are prorated.

Every new shop starts with 14 days free, nothing charged for 14 days. Pick the Operations plan at signup and that is what your trial runs — including a business number, so the phone side is actually working while you try it. After the 14 days it starts at $299 a month in US dollars, month to month; cancel any time from Settings, before or after. If you do, your records stay yours: quotes, customers, jobs, photos and history remain readable and exportable.

It is built for them, yes, and that shows in what the draft knows rather than in the marketing. A film shop's caller asks for a full front, a windshield strip or a five-year ceramic package, and the draft has to come back with the coverage, the film and the price that shop actually sells. A horizontal receptionist bolt-on reads a generic FAQ instead. Repair, tire and lube shops run the same front desk beside the shop system they already have.

Canada's anti-spam law treats service and appointment messages differently from marketing, and the rails here are built for that distinction rather than around it: the missed-call reply is a transactional answer to a call the customer placed, marketing messages are counted against a separate per-customer limit, quiet hours and opt-outs are enforced in code rather than in a setting somebody can forget, and every opt-out is honoured across the whole shop. The SMS policy page sets out the rules the product follows.