Emails not sending in Service VIN: fixes
Why notification emails, digests, and customer sends silently no-op — usually a Resend key without a DNS-verified domain.
Troubleshooting7 in this section
The short answer
Why is Service VIN not sending emails?
Almost always the sending domain. A key with no DNS-verified domain behind it makes every send a silent no-op: notification emails, the weekly digest and anything you send a customer. Verify the domain records, resend one test, and the rest start working together rather than one at a time.
Related feature
auto shop automations is the page about what this article sets up.
Email in Service VIN is best-effort by design: when the rail isn't fully configured, sends skip quietly rather than erroring your staff mid-task.
Troubleshooting
Alerts go to the wrong inbox, or to nobody.
Why: No owner email is set in Settings → Notifications, so alerts fall back to the shop's own email — which may be blank or an unmonitored address.
Fix: Set the Owner email in Settings → Notifications, and check the per-alert toggles on the same page (all on by default).
Common questions
Can I turn the weekly digest off for one shop?
Yes — it's on by default and controlled per shop by the notifications settings (settings.notifications.weeklyDigest). Everything else about email stays untouched.